Shipping and Delivery

Digital Services Only

All services offered on this website are intangible, digital, and delivered online only.
No physical products are sold, shipped, or delivered under any circumstances.

Mode of Service Delivery

Services are provided exclusively through digital communication channels, including but not limited to:

• Video or audio calls

• Online chat or messaging

• Email or digital documents (for written reports)

No courier, postal service, or physical delivery method is involved.

Service Fulfilment Timeline

• Service delivery timelines are clearly communicated before or at the time of payment.

• Standard fulfilment timelines are as follows:

  • Live consultations: Delivered strictly as per the confirmed time slot

  • Digital reports / written consultations: Delivered within 24–72 working hours, unless explicitly stated otherwise

• Delivery timelines may vary based on service type, availability, or priority level selected.

Confirmation of Delivery

• Successful payment constitutes confirmation of service booking.

• Delivery is deemed complete when:

  • A consultation session is conducted, or

  • A digital report or response is sent to the customer’s provided contact details

• Failure to attend a scheduled consultation or respond within the communicated timeframe may be treated as service successfully delivered.

No Physical Shipping

As all services are digital in nature:

• No shipping address is collected

• No shipping fees are applied

• No tracking number or courier partner is generated

Customer Responsibility

Customers are solely responsible for:

• Providing accurate and complete personal and contact information

• Ensuring availability at the scheduled consultation time

• Monitoring email, messages, or communication channels used for service delivery

Delays or non-delivery resulting from incorrect information, non-responsiveness, or customer unavailability shall not be the liability of the service provider.

Delays & Exceptions

While reasonable efforts are made to deliver services within the stated timelines, delays may occur due to:

• Technical issues

• High service demand

• Force majeure or unforeseen circumstances

In such cases, customers will be informed, and delivery will be completed within a reasonable timeframe.

Policy Acceptance

By proceeding with payment, the customer:

• Acknowledges that the services are digital and non-physical

• Agrees to the delivery method and timelines stated above

• Confirms understanding that no physical shipping is involved

Contact

For any queries related to service delivery, customers may contact us through the Contact Us page or the our contact links details provided on this website footer.

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supportteams@astroronsolutions.com